What makes an after sales service distinct in the case of a modular home is the presence of mutual obligation among all parties. The manufacturer’s reputation often lies on the edges, based on how many service queries they attend year on year. If you are a reputed manufacturer, you would want to make the perfect small modular home requiring little to none attention in the immediate future. The same goes for buyers too whose prompt action often lessens the burden among other parties involved.
Explaining Immediate Warranty
Modular homeowners expect a certain level of build quality once the foundations are laid on a property. The parts can be subject to damage in transit even though the manufacturers inspect all the parts before shipment. You don’t want to do all the hard work on a factory and then spoil it all with accusations from the buyer, do you? Manufacturer documents the complaints on a white paper so that warranty matters could be informed instantly to the dealer and the GC to avoid confusion.
Warranty Service during Fastening Work
In case if buyers notice any improper finishing touches during the fastening work of a modular home, they have the full freedom to inform the same to the general contractor. The obligation to perform warranty services lies on the shoulders of the manufacturer, so the GC should immediately inform the same through proper channels. Not only that, the GC should also explain the do’s and don’ts of maintaining a small modular home, so that future services shall be eliminated.
After Sales Service Warranty Concept
The homeowners perhaps have the bigger role to play if a long-driven after sales service is to be avoided. Even minor issues can pop-up in the future, so the homeowners must claim warranty the moment they spot an issue. At times, one problem leads to another such as a water leakage, which spreads to the floor and damages the same making it necessary for further repairs. Small modular homes are strongly built as per the wishes of the buyer, but that doesn’t mean they are unbreakable.
Once the warranty period is over, you should take proper care of the gutters and downspouts, and other vital parts of the small modular homes. Prevention is better than care, as they say, and that applies to all types of modular homes.